FAQ

  • How long does shipping take?

A: Orders placed 5PM EST, typically ship same day ( Mon-Fri ). Delivery times can vary depending on the service that you select and the destination. Generally, our standard free shipping option can 4-6 business days However, please be advised, as stated by the shipping carriers, these delivery times are estimates and may vary depending on the destination address.

After placing your order, you may click the "My Account Icon" link at the top righthand corner of our website to track your order's status. You will also recieve a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment, to the email address your provided at checkout

  • Do you ship to foreign countries?

A: Yes, we currently ship to over 25 foreign countries. During the checkout process you can add the items that you are interested in, select your country and add your complete address to view several different available shipping options based on weight and destination. Please note that shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or customs duties. Click frostedjewels1@gmail.com for more information on International shipping.

  • I messed up on my order, can I change/add an item, color, shipping address or email address?

A: No problem at all, as long as your order has not already shipped out. Please email us directly at frostedjewels1@gmail.com as quickly as possible. Please provide your order number and any other permanent info.

  • How can I cancel my order before it ships?

A: No problem at all, as long as your order has not already shipped out. Please email us directly at frostedjewels1@gmail.com as quickly as possible. Please provide your order number and any other permanent info.

  • When will my credit card be charged?

A: Your payment method will be charged immediately upon clicking the 'Complete Order' button during the last step of the checkout process.

***Pricing***

All prices shown are in US Dollar unless otherwise stated.

Privacy Policy frostedjewels1@gmail.com